Delivery & returns


Delivery

We deliver to Australia and New Zealand. Orders over $99 delivery is free within Australia. Your shipping price will be calculated at checkout. Please ensure that the shipping address you enter is correct.

Your order will be processed within 2 business days and we estimate that delivery will take approximately 3-7 business days depending on your location within Australia. To the maximum extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

We will ship our products discreetly, using a non-revealing return address and company name and without reference to the content of the shipment.

Returns

Please choose carefully before you buy, due to hygiene reasons and the personal nature of the products we cannot offer refunds or returns for change of mind or wrong selection. 

Any returns for faulty or defective products must be made within 14 days of purchase. If you think that there is a fault with the goods you have received, please contact us straight away via support@dorisnyx.com.au to let us know which item you are returning and why.  

Before you return the faulty product to us, enclose all packaging, tags, manuals and instructions together with proof of purchase. All returned products are tested and will be sent back to you if they are in good working order.